Support
Gymwise is made by a small team, so your email reaches the people who build it. We aim to reply within two working days.
Common fixes
My watch and iPhone are out of sync
Make sure both devices are on the same Gymwise account and within Bluetooth range, then open Gymwise on both, since sync runs when the apps are foregrounded. If it's still stuck, force-quit both, reopen the iPhone app first, then the watch app.
If a workout is showing on one device but not the other after that, email us with the rough date and time of the session and we can look into it.
I bought Pro and it's not unlocked
Open the paywall in the app and tap Restore Purchases, making sure you're signed into the same Apple ID you purchased with. Purchases are tied to the Apple ID, not the Gymwise account, so a different Apple ID won't see them.
An exercise animation won't load
Animations are downloaded on demand and cached. On a poor connection one can fail to arrive. Pull to refresh the exercise, or reopen it once you're back on Wi-Fi.
The Live Activity disappeared mid-workout
Check that Live Activities are enabled for Gymwise in the Settings app under Gymwise → Live Activities, and that Focus modes aren't hiding it. Your workout keeps running either way. Reopen the app and it's still there.
I want to change my email or password
Both live in the app under the profile button in the top-left → Account. If you can't get in at all, email us from the address on the account and we'll help you recover it.
Deleting your account and data
You can delete your Gymwise account at any time, from inside the app under Profile → Account → Delete Account, or by emailing support@medorius.com from the address on the account.
Deletion removes your account record and the data associated with it (profile details, routines, folders, workout history, body measurements and settings) from our systems. Backups roll off on their normal schedule, within 30 days.
Want a copy before it goes? Ask for an export in the same email and we'll send your data in a machine-readable format first.
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